In a meeting with the senior managers of the Administrative and Recruitment Organization of the country, the First Vice President said: The performance and efficiency of the national administrative system must be improved.
According to a report issued by the public relations office of the Administrative and Recruitment Organization, Ishagh Jahangiri opened the speech by stating:" A new spirit must be breathed into the administrative and managerial system of the country and if the necessary measures are taken to make the country's administrative system more efficient, especially in the field of human resources and management, which is among the missions of ARO, it can bring us one step closer to the goals of good governance.
Emphasizing on the necessary initiatives and reforms in structures, approaches, and methods, the First Vice President stated: "Although the issues mostly arise due to limited resources, the inefficiency of the administrative system is to be blamed. In this regard, if effective measures are taken the problems can be expected to decrease which eventually leads to a better level of clients' satisfaction with the service. Dr. Jahangiri emphasized that government efficiency is pivotal, adding that when many of the country's problems remain unresolved, this issue requires government efficiency even more than resources. We need the optimal use of facilities and resources, and ARO must have a vivid plan to guarantee the efficiency of the administrative system and focus on enhancing performance and efficiency.
Referring to the issue of oppressive, illegal and inhumane US sanctions that have affected all economic and social aspects of the country, the first vice president noted the ever increasing critical situation caused by the coronavirus pandemic and said, issues that normally took months to complete, were resolved within 48 hours' time, indicating that the country's problems could be resolved when efficiency is taken into consideration.
Dr. Jahangiri underlined: "By identifying opportunities and threats, we must make timely and correct decisions so that we can overcome the difficult and complex conditions that lie ahead."
Emphasizing that responsiveness and agility of the agencies are some of the most important attributes that can be effective in making the executive entities more efficient, the first vice president said: "When a system doesn't feel that it should be accountable to public opinion and citizens. It will, consequently, not take any actions to speed up and correct the procedures.
Dr. Jahangiri said that one of the criticisms and objections to the government is that the government is large and expanded and often in cabinet meetings the president emphasizes shrinking the government structure and decreasing the number of human resources to achieve more efficient organizations.
The first vice president went on to say that actions taken during the Corona pandemic were important in every way. It was far from the imagination that the banking system could handle Pay 20,000 billion Tomans in facilities to 20 million households without them even going to the bank.
Dr. Jahangiri added: "During the prevalence of corona, it became clear that when there is a will and the necessity is felt that we should pay facilities to all families and at the same time personal presence of people at banks are to be avoided, strategies and methods could be designed and the cyberspace could help achieve the said goal.
The first vice president also referred to the issuance of stock exchange activity codes for a large number of applicants in recent days, saying: "Before the Corona situation, the issuance of stock exchange activity licenses would reach several hundred thousand in a year, but during the corona prevalence, all procedures including the examination of documents and the identification of individuals were finalized without the physical presence of the applicants, and according to reports, several million stock exchange codes were provided during this period. Dr. Jahangiri emphasized that by offering solutions, the processes could be reformed in a way that would speed things up and make the government more agile. Due to the current situation in the country, Iran today needs managers who are able to help the country pass through the present bottle necks, the last year of this government is a year in which serious decisions must be made.
The first vice president continued: "We should appreciate all the opportunities and while some people are trying to keep the government busy with trifle issues so that the government cannot fulfill its main task, which is to run the country and solve people's problems, we should not let us be distracted and must address the said issues as our main priority.
Dr. Jahangiri further emphasized that in order to identify successful managers, their performance should be evaluated in challenging periods and added: "Certainly, in no point of time are the financial resources, human resources and other resources infinite. Even at the time of high oil revenues of $ 100 billion a year, if we ask managers whether the financial resources were enough to make decisions, they would certainly object.
The first vice president added: "Currently, when government revenues and resources are very low, the agencies and managers are definitely challenged in terms of financial resources, and they regard the limitations even greater than the restrictions during the imposed war."
Dr. Jahangiri emphasized that any limitation and threat can also bring along opportunities, noting that managers should know that opportunities are fleeting and will not last, the first vice president said: "A successful manager is the one who, despite limited resources, makes the best decisions to solve the country's problems and the challenges people face."
Dr. Jahangiri added: "Managers should consider the risks and threats of the country today and the risks of the future and try to use these opportunities to reduce these threats to a minimum."
In another part of his speech, the First Vice President praised the good performance of ARO, saying: "ARO has achieved a lot in recent years by reducing six years in the average age of managers and delegated more managerial positions to women."
Dr. Jahangiri added: "The 30% increase in deploying women and youth in managerial positions has been one of the resolutions made by the Supreme Administrative Council and ARO, which is to provide the report on this issue from other agencies, has performed well and has been able to achieve positive results.
Emphasizing that enough attention should be paid to this decision of the Supreme Administrative Council and this program should be followed with serious follow-up in all agencies, the First Vice President called on ARO to focus more seriously on managing the government's human resources and focus on the procedures and structures.
Dr. Jahangiri, noting that ARO has a plan to reform the country's administrative system on its agenda, called on the organization to pursue this objective seriously this year and implement the related programs.
The first vice president said: "I am confident that if we take the time to reform the country's administrative system, the people's satisfaction will be tens and hundreds of times more than the time implementation of some projects are finalized, while the resources needed to reform the administrative system may be less than one percent compared to costly projects, what the programs require are merely willpower and dedicated managers.
Dr. Jahangiri mentioned the development of e-government as one of the other programs on ARO agenda and pointed to the reports of the head of this organization regarding the identification of services that can be provided to people through the electronic platform. Five thousand services have been identified, three thousands of which can be delivered on the electronic platform, and so far 50% of this program has been realized and according to the organization's plan, by September of the current year, this program will be 75% complete. He also expressed hope that by the end of 1999, we will see that these programs and goals have reached the desired point, so that people do not need to go in person to different departments several times to do any administrative work.
The first vice president said that delegating authority to governors is one of the effective measures in reforming the process and added: "according to the constitution the government shall be centralized and a minister, who sees himself accountable before the president and the parliament, is not inclined to delegate authorities to the provinces."
Dr. Jahangiri added: "Many of the tasks and processes that can be done in the provinces are unnecessarily concentrated in the central government, and delegating authority to the provinces, as the Supreme Leader and the President have also emphasized, must be done in a proper way. Many governors believe that they will be able to solve many problems if they are given enough authority."
Pointing out that accountability, transparency, and improving the administrative system integrity should be seriously pursued in the national administrative system reform program, the first vice president said: "Creating transparency and eliminating corrupt bottlenecks is one of the main needs of government agencies. The Bill on Transparency, Conflict of Interest, and Promoting the Administrative System integrity has been sent to the Islamic Consultative Assembly to combat economic corruption."
Dr. Jahangiri called the establishment of service desks in all executive bodies a suitable measure to increase satisfaction and reform the administrative system of the country and said: It should run on all devices.
The first vice president said that low productivity is one of the main problems of the country and added: "After more than forty years since the victory of the Islamic Revolution, the productivity rate in using human resources and financial capital is low. Although the Third Development Plan is set to increase 33 percent of annual economic growth by increasing productivity, this has not been the case in most programs.
He added: "Certainly, the National Productivity Organization cannot be effective in achieving this level of economic growth alone, but actor in the country's gross domestic product should try to improve productivity. We need appropriate cultural and economic approaches to create the best productivity level in investment and human resource in our financial agencies and administrative organizations.
First Vice President Dr. Jahangiri added: "on the productivity level, we are not in a good situation on compared to the pre-revolution period and it is necessary to study the successful experiences of other countries such as East Asian countries where occasionally have achieved 70% increase in economic growth by increasing productivity we shall increase the national productivity.
The first vice president continued: "Productivity level is low even in households, and this volume of waste and waste production means a waste of resources, which, of course, has become an issue in some northern cities."
Dr. Jahangiri, emphasizing on determining indicators for measuring the productivity of agencies, said: "In the last forty years, the capital and human resources' productivity growth country has not been very favorable and according to the missions of resistance economy, more efforts should be done make best experiences collected by the successful agencies.
Referring to the issue of oral history and necessity of recording the experiences of senior government officials, he expressed the use of the experiences and policies of previous governments in the face of similar crises such as providing currency or compensating for the budget deficit. The first vice president said:" The solution can be effective in solving the key issues of the country and lead to avoiding making wrong decisions and repeating the wrong processes in solving similar problems."
Dr. Jahangiri also referred to the reports provided about the e-learning of government managers during the Corona era and said: "Corona pandemic gave us a great experience. One day it was not allowed for students to take their cell phones to schools, but today the country's education is proud to educate 13 to 14 million students through cyberspace. The fact that managers' training classes have increased from 3,000 hours to 5 million hours shows to what extent we can use technology to increase productivity."
At the beginning of the meeting, Jamshid Ansar, head of ARO, presented a report on the actions of ARO since 2016. In 1995, by the order of the President, the organization was reorganized. Everyone is well aware of the problems produced by merging ARO and plan and Budget Organization.
He said that our achievements are in fact the achievements of the government, he stated: "During the reform period, the government was supposed to reduce the government's human resources by 3% per year, based on which we were able to reduce the number of employees to 126,000 people in total. In the ninth and tenth government there was an equal increase in the same number of the employees. With the re-establishment of the National Administrative and Recruitment Organization during this period, 170,115 government personnel have been laid off. Also, the education level of the government's human resources has improved to bachelor's degree, so that it has increased from 69.56 percent to 58.70 percent, because in recruitment exams, we have only recruited holders of bachelor's degrees and the administrative system stands in a good position in terms of staff ability and knowledge."
Mr. Ansari continued: "We have not stopped recruiting new and young employees into the government; during this period, we have issued 32,755,000 new employment permits, all of which have passed the recruitment test, because we have considered justice and eligibility as our recruitment criterion , which was in turn the policy announced by the Supreme Leader. It is not true to say that we have stopped hiring, in reality we have stopped hiring inefficient people.
Mr. Ansari, head of ARO continued: "70% of the recruits in the recruitment exams are graduates of the country's top universities. We have also delegated 7,682 operational units to either the private sector, or to professional or SMEs, for example, we have been able to integrate urban and rural water and sewerage networks and eliminate 31 operating companies. We've also closed 210 applied science centers."
"Another achievement of the government has been in the field of salaries and benefits and the compensation of government employees", he added. From 1993 to the end of 1998, we had inflation rate of 5.142 percent, and at the same time, the Rial rate of government employees has increased by 142 percent during this period; That is, just as much as inflation. The minimum wage for government employees and retirees has risen from 490,000 Tomans in 1992 to 1,800,000 Tomans, an increase of 266 percent.
He continued: The average salary of employees has increased from 1 million and 730 thousand Tomans to 5 million and 470 thousand Tomans, and the average salary of retirees has increased from 889 thousand Tomans to 3 million and 800 thousand Tomans.
Mr. Ansari said that quality initiatives have been done in the field of human resources, adding that one of the measures taken is that the new managers in 116,000 executive management positions should be approved by the assessment centers.
Head of ARO pointed to a 33.2% increase in the number of female employees in the country and stated: "The rate of female managers has risen from 2.16 percent to 9.23 percent. However, we have not been very successful in reducing the average age of managers, because the agencies are often very resistant to this change.
He continued: "In the field of e-government development, we have a task to estimate the number of necessary services and deliver the results to the Ministry of Information and Communications Technology, and first we must identify all the duties of the executive bodies and reform the processes and give a unique service ID. Consequently, any change and modification shall be made in coordination and by the approval of this organization. Of the 5,477 unique identifier services, 3,007 are currently available electronically.
Referring to the 23 prioritized government projects, the Vice President said: "The executive plan of these programs has been prepared and the project management system has been established in the Information Technology Organization."
Regarding the measures taken by ARO to fight corruption, he pointed to the establishment of two offices namely, civil rights protection office and fight against corruption office in the organization.
Referring to the organization's actions in connection with the Corona virus situation, Mr. Ansari said: "First of all, on February 28, 2020, we brought a resolution to the Cabinet and defined various situations and outlined the necessary actions of the administrative system to suit each situation." The first circular was issued on March 2nd. In the meantime, we have given the Ministry of Health 3,000 recruitment permits for nurses so that they can quickly recruit the required staff from among those who took the previous exams and got necessary scores. We also announced the protocol regarding how executive agencies should work during the pandemic. In this regard, the set of measures that have been taken is becoming a comprehensive resolution for all crisis situations.
In the end, he said: "While ARO is a policymaking and a leadership agency, it is also a monitoring agency and during this period we were able to cooperate and coordinate with other monitoring agencies such as the inspection organization and the Court of Audits."
Also in this meeting, Dr. Zahra Ahmadipour, Head of the State Management Training Center, and Fatemeh Pahlavani, Head of the National Productivity Organization of Iran, presented the performance reports of their respective organizations.